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Social Media Globetrotter has an excellent article on the now emerging concept of Social CRM (Customer Relationship Management). This is clearly becoming a new powerful paradigm for CRM by applying social networking concepts. More at the Source The Evolution of CRM to Social CRM. Paul Ramsey Provides a wonderfully simple view of the open source business model. Watch the great video: What every leader needs but often underestimates. Watch the TED talk and see for yourself. via TEDTalks : Derek Sivers: How to start a movement – Derek Sivers [...] Swim lane A swim lane (or swimlane) is a visual element used in process flow diagrams that depict what or who is working on a particular subset of a process. Swim lanes are arranged either horizontally or vertically and are used for grouping the sub-processes according to the responsibilities of those swim lanes. [...] Evernote allows you to easily capture information in any environment using whatever device or platform you find most convenient, and makes this information accessible andsearchable at any time, from anywhere. http://evernote.com It is a fine free tool for organizing multiple sources of information. They also have an excellent free iPhone applications for [...] Interesting article on how to stay positive! Suppose you were to come upon someone in the woods working feverishly to saw down a tree. “What are you doing?” you ask. “Can’t you see?” comes the impatient reply. “I’m sawing down this tree.”
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