Archive for category Business and Entrepreneurship

Swim lane – in Business Process Management

Swim lane

A swim lane (or swimlane) is a visual element used in process flow diagrams that depict what or who is working on a particular subset of a process. Swim lanes are arranged either horizontally or vertically and are used for grouping the sub-processes according to the responsibilities of those swim lanes. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment.

Swim Lane flowchart

The swim lane flowchart differs from other flowcharts in that processes and decisions are grouped visually by placing them in lanes. Parallel lines divide the chart into lanes, with one lane for each person, group or subprocess. Lanes are labelled to show how the chart is organized.

In the accompanying example, the longitudinal direction represents the sequence of events in the overall process, while the lateral divisions depict what subprocess is performing that step. Arrows between the lanes represent how information or material is passed between the subprocesses.

Optionally, the flow can be rotated so that the sequence reads horizontally from left to right, with the roles involved being shown at the left edge. This can be easier to read and design, Microsoft Visio typically operates from left to right, as normally screen sizes are wider than they are deep which gives an improved view of the flow.

Use of standard symbols enable clear linkage to be shown between related flow charts when charting flows with complex relationships: use of hyperlinking capability makes movement between activities on different sheets easy and reliable.

It is typically but not exclusively used in manufacturing-related applications. It aims to help clarify the overall layout of the processes, for use in optimizing floor capacity and efficiency.

When used to diagram a business process that involves more than one department, it can clarify not only the steps and who is responsible for each one, but how delays, mistakes or cheating are most likely to occur.

Many process modeling methodologies utilize the concept of swimlanes as a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities. Swimlanes are used in Business Process Modeling Notation (BPMN) and Unified Modeling Language Activity diagram modeling methodologies.

via Swim lane – Wikipedia, the free encyclopedia.

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Evernote.com – Remember everything

Evernote allows you to easily capture information in any environment using whatever device or platform you find most convenient, and makes this information accessible andsearchable at any time, from anywhere.
It is a fine free tool for organizing multiple sources of information. They also have an excellent free iPhone applications for recoding and retrieving your notes on the go.
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Beating the Recession: 6 Amazing Mind Power Steps to your Success

Interesting article on how to stay positive!

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Seth Godin on sliced bread, New Age Marketing and Design

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Simplicity Sells

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Hans Rosling shows the best stats you’ve ever seen

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Sharpening the Saw

Suppose you were to come upon someone in the woods working feverishly to saw down a tree.

“What are you doing?” you ask.

“Can’t you see?” comes the impatient reply. “I’m sawing down this tree.”

“You look exhausted!” you exclaim. “How long have you been at it?”

“Over five hours,” he returns, “and I’m beat! This is hard work.”

“Well why don’t you take a break for a few minutes and sharpen that saw?” you inquire. “I’m sure it would go a lot faster.”

“I don’t have time to sharpen the saw,” the man says emphatically. “I’m too busy sawing!”

Sharpening the saw is about renewing yourself – physically, mentally, spiritually and emotionally.

http://www.stevepavlina.com/blog/2004/11/sharpen-the-saw/

Sharpening the Saw

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Satisfaction – People-Powered Customer Service

Satisfaction is:


Real people

Forget nameless contact forms – see employees and other customers. Everyone can weigh-in on customer service issues.


Answers upfront

No more digging through old forums. Satisfaction shows the most useful replies at the top of the conversation.


Relief from redundancy

When you start a topic Satisfaction feeds up similar conversations and answers. Eliminating redundant emails to the company frees up resources to better handle your unique issue.


Level the playing field

Satisfaction sites are controlled by the community, free of heavy handed company censorship. Come to the one place that centers your customer service around you.

Satisfaction – People-Powered Customer Service

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Sandy — your personal email assistant

Amazing automated personal assistant. Send he an email in plain text and she will analyze it and remind you at the right time and help you get organized.

Sandy — your personal email assistant

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Death by Powerpoint

Death by PowerPoint

From: thecroaker, 3 months ago

Fighting death by PowerPoint… How to make a presentation and not to bore your audience to death.

SlideShare Link

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