More at the Source The Evolution of CRM to Social CRM.

via TEDTalks : Derek Sivers: How to start a movement – Derek Sivers [...]]]>

What every leader needs but often underestimates. Watch the TED talk and see for yourself.

via TEDTalks : Derek Sivers: How to start a movement – Derek Sivers 2010.

A swim lane (or swimlane) is a visual element used in process flow diagrams that depict what or who is working on a particular subset of a process. Swim lanes are arranged either horizontally or vertically and are used for grouping the sub-processes according to the responsibilities of those swim lanes. [...]]]>

Swim lane

A swim lane (or swimlane) is a visual element used in process flow diagrams that depict what or who is working on a particular subset of a process. Swim lanes are arranged either horizontally or vertically and are used for grouping the sub-processes according to the responsibilities of those swim lanes. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment.

Swim Lane flowchart

The swim lane flowchart differs from other flowcharts in that processes and decisions are grouped visually by placing them in lanes. Parallel lines divide the chart into lanes, with one lane for each person, group or subprocess. Lanes are labelled to show how the chart is organized.

In the accompanying example, the longitudinal direction represents the sequence of events in the overall process, while the lateral divisions depict what subprocess is performing that step. Arrows between the lanes represent how information or material is passed between the subprocesses.

Optionally, the flow can be rotated so that the sequence reads horizontally from left to right, with the roles involved being shown at the left edge. This can be easier to read and design, Microsoft Visio typically operates from left to right, as normally screen sizes are wider than they are deep which gives an improved view of the flow.

Use of standard symbols enable clear linkage to be shown between related flow charts when charting flows with complex relationships: use of hyperlinking capability makes movement between activities on different sheets easy and reliable.

It is typically but not exclusively used in manufacturing-related applications. It aims to help clarify the overall layout of the processes, for use in optimizing floor capacity and efficiency.

When used to diagram a business process that involves more than one department, it can clarify not only the steps and who is responsible for each one, but how delays, mistakes or cheating are most likely to occur.

Many process modeling methodologies utilize the concept of swimlanes as a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities. Swimlanes are used in Business Process Modeling Notation (BPMN) and Unified Modeling Language Activity diagram modeling methodologies.

via Swim lane – Wikipedia, the free encyclopedia.

“What are you doing?” you ask.

“Can’t you see?” comes the impatient reply. “I’m sawing down this tree.”

Suppose you were to come upon someone in the woods working feverishly to saw down a tree.

“What are you doing?” you ask.

“Can’t you see?” comes the impatient reply. “I’m sawing down this tree.”

“You look exhausted!” you exclaim. “How long have you been at it?”

“Over five hours,” he returns, “and I’m beat! This is hard work.”

“Well why don’t you take a break for a few minutes and sharpen that saw?” you inquire. “I’m sure it would go a lot faster.”

“I don’t have time to sharpen the saw,” the man says emphatically. “I’m too busy sawing!”

Sharpening the saw is about renewing yourself – physically, mentally, spiritually and emotionally.

http://www.stevepavlina.com/blog/2004/11/sharpen-the-saw/

Sharpening the Saw